Microsoft Office Specialist (MOS) certification is an industry standard, and is the only comprehensive, performance-based certification programme approved by Microsoft to validate desktop computer skills using Microsoft Office applications.

This is a level 2 course that teaches competency in working with e-mail, scheduling features, task and contact management, and using collaboration tools, so information can be shared more effectively.

The lessons are based on tasks that you might encounter in the everyday world of work, and exercises based on realistic business scenarios, allowing you to see the relevance of training beyond just the classroom. In other words, you will learn far more than just the features of this software.

This is a professional course, leading to a globally recognised qualification that shows the successful candidate has knowledge and competence in the use of Microsoft Outlook 2003.

Please note that the cost of this course covers 5 days of tuition only, designed to prepare students for their Microsoft Office Specialist exam. These exams will soon be available at Castle College, and we will update our course details to include the additional cost.

Overview

• Introduction to Outlook:
  • Start Outlook
  • Navigate in Outlook
  • Use Personalized Menus
  • Use the Navigation Pane
  • Use the Folder list
  • Use the Office Assistant
• Using e-mail:
  • Compose, Send, Format and Address messages
  • Flag messages
  • Set message priority
  • Save Drafts
  • Attach files
  • Check for, View and Read new messages
  • Reply to, and Forward messages
  • Print messages
  • Find, Recall and Delete messages
• Customizing e-mail:
  • Specify email options
  • Customize the appearance of messages
  • Use Stationery
  • Add a signature
  • Sort messages
  • Filter an Arrangement
  • Create Folders and move messages between them
  • Colour-code messages headers
  • Filter junk e-mail messages
  • Archive messages
• Using Contacts:
  • View Contacts
  • Create and edit a new Contact
  • Create multiple Contacts for the same company
  • Delete and restore Contacts
  • Organise Contacts using: Folders
  • Views
  • Categories
  • Assign items to a new category and to multiple categories
  • Sort Contacts
  • Use the Address Book / Contacts to send e-mail
  • Send and receive Contact info via e-mail
  • Create a letter for a Contact
• Using the Calendar:
  • Change the Calendar view
  • Schedule Appointments and Events
  • Create recurring Appointments
  • Set Reminders
  • Edit and Delete Appointments
  • Organise Appointments using Categories and Arrangements
  • Plan Meetings
  • Print Calendars
  • Save a Calendar as a Web Page
  • Integrate the Calendar with other Outlook components
• Using Tasks:
  • Create Tasks
  • Change Task views
  • Add Task details
  • Sort Tasks
  • Print a Task list
  • Organise Tasks using Folders and Categories
  • Assign Tasks to others
  • Accept or Decline Tasks
  • Mark Tasks as complete
  • Manually record a Task in the Journal
  • Delete Tasks

Overview cont.

• Using Notes:
  • Create and Edit Notes
  • Copy and Forward Notes
  • Organise Notes by View and by Folder
  • Delete Notes
• Customizing Outlook:
  • Setting Startup options
  • Customise the Navigation Pane
  • Create a Shortcut on the Navigation Pane
  • Use and Customize Outlook Today
  • Create Personal Folders
  • Import a Microsoft Access Database
• Using advanced e-mail features:
  • Create and use Message Templates
  • Create a Distribution List
  • Use the Rules Wizard
  • Access, Subscribe to, and View Newsgroup messages
• Using advanced Calendar features:
  • Customize Calendar options
  • Change Time Zone settings
  • Set private appointments
  • Update meetings
  • Use NetMeeting
  • Share Calendar information over the Internet
• Managing information:
  • Work offline
  • Modify Mail Service
  • Create and use Outlook Forms
  • Search for information
  • Grant Folder permissions
  • Use SharePoint services
• Managing Contacts and Tasks:
  • View and send Task info for other users
  • Send and receive Instant Messages

Who is it aimed at?

This course is primarily aimed at people employed by businesses employing 1-250 staff, who need to use Microsoft Outlook 2003 more effectively for communication and desktop information management. It is also suitable for students, individuals and aspiring professionals who are:

• Looking to develop their skills and enhance their career progression
• Looking to formalise their current knowledge with an industry benchmark

Focused on simple practical techniques this course will help you develop your expertise with Microsoft Outlook 2003, focus and refine your skills, and prepare you for MOS certification. It allows you access to AxisCommunity for ongoing help and advice, and prepares you for progression to higher level courses, such as MOS at the Expert level.

Entry requirements

This course is suitable for beginners, and candidates who are familiar with Windows and reasonably competent in using Microsoft Outlook for e-mail, calendar and scheduling purposes.

As this course is aimed towards an assessment/examination, it is expected that all students will enter for the qualification.

Delivery method

The course is a 5 day fully trainer led course. To help reduce the effect on your business of losing a member of staff for 5 days, this course runs 1 day a week over 5 weeks. Delegates then have the time needed to absorb and implement the information gained during these intensive training days.

Downloadable course overview (pdf)

Microsoft Office Specialist info (823kb)